Shipping Protection Terms

Shipping Protection

Shipping Protection is an optional service provided directly by Alverra for eligible orders that are lost in transit, damaged during delivery, or marked delivered but missing, including possible package theft. You do not need to purchase protection to shop with us or exercise your existing rights.

Price and recurring orders

Shipping Protection costs $1.95 USD per covered order, plus any applicable tax. It is not selected by default and is only added when you choose it.

For a one-time purchase, the fee covers that order only and does not renew.

If you select protection with a 40-day product subscription, you agree to pay $1.95 with your initial order and each subsequent 40-day subscription order until you remove protection or the product subscription ends. Protection is charged once per covered order, rather than once per bottle. A skipped or paused subscription order does not create a separate protection charge.

Stopping protection

To stop protection on future subscription orders, email info@alverrashop.com before your next billing date and ask to remove Shipping Protection. Removing protection does not cancel your product subscription or change its separate terms. It does not remove coverage from an order for which protection has already been purchased. Protection ends when your covered product subscription ends.

What is covered

- Packages lost in transit, based on carrier information and our review of the delivery circumstances.
- Products damaged during delivery.
- Packages marked delivered that you did not receive, including possible theft.

An ordinary delivery delay does not by itself establish that a package is lost. If the latest estimated delivery date has passed and your package has not arrived, contact us so we can investigate. You do not need to wait for a nonexistent delivery date before reporting a package that has not arrived.

Making a claim

Email info@alverrashop.com with your order number and a description of the issue. For damaged deliveries or packages marked delivered but missing, contact us within 30 days of the delivery date or carrier's delivered scan. For a package that has never been marked delivered, contact us as soon as the latest estimated delivery date has passed.

We may request relevant delivery information or photographs of damage to assess the claim. We will review claims promptly and explain the outcome. This reporting window does not shorten any rights or deadlines provided by applicable law.

Approved claims

For an approved claim, you may choose a replacement of the affected products or a refund. Replacement shipments are sent without an additional product, shipping or protection charge. If a replacement is unavailable, we will offer a refund.

For an approved claim covering the entire order, the refund includes the full amount actually paid for that order: products, original shipping charges, applicable taxes and the Shipping Protection fee. Refunds are issued to the original payment method and take account of any amounts already refunded.

Protection applies to covered subscription deliveries as well as initial orders. Ordinary restrictions on change-of-mind returns do not exclude an otherwise eligible shipping-protection claim.

Your existing rights

Declining Shipping Protection does not waive your rights concerning delivery, refunds, defective goods or any other applicable consumer protections. Alverra's existing obligations and any rights that cannot legally be excluded continue to apply whether or not protection is purchased.